Terms & policies

Last updated November 2026

Bookings

• Prices are shown in US dollars and are calculated per night (stays), per day (car hire) or per person (tours).
• A booking is confirmed once payment has been received, or once our team confirms it with you directly.
• Check-in and check-out times are listed on each stay. Early check-in or late check-out is subject to availability.
• Drivers must be at least 18 years old and hold a valid driving licence. Additional requirements may apply per vehicle.

Cancellations, refunds & returns

We are committed to customer satisfaction. Pending (unpaid) bookings can be cancelled free of charge from your account. For paid bookings, refunds and returns are processed in accordance with these terms – please contact our support team with your booking reference. All requests are subject to review and approval.

Payments

Online payments are processed securely by Pesapal, which supports M-Pesa, Visa, Mastercard and other methods. We never see or store your card details.

Real estate and housing compliance

American Hospice operates in compliance with real estate and housing regulations in all countries of operation. Properties listed are verified and meet local licensing and regulatory requirements.

Privacy & data protection

We collect only the information needed to manage your account and bookings (such as your name, email address and phone number) and handle it in line with the Kenya Data Protection Act, 2019. We do not sell your data. You may ask us to correct or delete your information at any time.

Other legal requirements

We adhere to all applicable laws and regulations, including anti-discrimination and consumer-protection law. For questions about these terms please contact us or email info@americanhospice.co.ke.